The University of Cambridge's IT infrastructure, like many institutions, is constantly evolving. One significant change was the decommissioning of the Hermes email service. For years, Hermes served as the primary email provider for many within the Cambridge community, offering IMAP access and familiar functionality. However, as of December 31st, 2021, the Hermes service officially ended, making way for Microsoft Exchange Online as the new standard. This transition, while necessary for improved security, scalability, and integration with other university services, presented challenges for users accustomed to the Hermes system. This article serves as a comprehensive guide to understanding the shift from Hermes Cambridge IMAP to Exchange Online, addressing common questions and providing essential information for navigating the new email environment.
Understanding the End of Hermes Cambridge IMAP
The decision to retire Hermes was driven by several factors. Primarily, the aging infrastructure of the Hermes system presented increasing maintenance and security vulnerabilities. Maintaining an outdated system became increasingly costly and inefficient, posing risks to data security and overall system reliability. Exchange Online, on the other hand, offers a modern, robust, and secure platform with enhanced features and better integration with other Microsoft services widely used within the university. This transition aligns with the university's broader strategic goals of providing a consistently high-quality IT experience for its staff and students.
The sunsetting of Hermes affected various aspects of Cambridge email services, including:
* Cambridge Hermes email: This refers to the email accounts provided under the Hermes system, characterized by their unique naming conventions and access via IMAP protocols. These accounts are no longer functional.
* Cambridge Hermes mailbox: Each user had an associated mailbox within the Hermes system. All data residing in these mailboxes should have been migrated to the new Exchange Online platform before the decommissioning date. Any data remaining in Hermes mailboxes after December 31st, 2021, was lost.
* Cambridge university email: The overarching term referring to all email services provided by the University of Cambridge. This now exclusively refers to accounts hosted on Exchange Online.
* Cambridge university email setup: The process of configuring email access on devices (computers, smartphones, tablets) has changed significantly with the move to Exchange Online. New configurations are required using the Exchange Online settings.
* Cambridge university email directory: The university's email directory has been updated to reflect the transition to Exchange Online. Users can still find contact details, but the underlying system and access methods have changed.
* Cambridge university email address: While the format of email addresses might have remained similar in some cases, the underlying infrastructure and access methods are now entirely different.
Transitioning to Exchange Online: A Step-by-Step Guide
The university undertook a significant migration effort to transfer all data from Hermes to Exchange Online. However, it's crucial to understand the process and ensure your transition was successful. If you experienced issues during the migration, contacting the University's IT support is paramount.
* Account Access: Your existing Cambridge university email address should now be accessible through the Exchange Online portal. You'll likely need your Raven credentials (username and password) to log in. If you've forgotten your credentials, utilize the password reset mechanisms provided by the university's IT support.
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